Weekend Care Advisor

Job Summary

A company is looking for a Weekend Care Advisor to ensure a seamless member experience during off-hours, weekends, and holidays.

Key Responsibilities

• Execute and manage all backend operational tasks required to move members through the process efficiently during off-hours
• Partner with sites to ensure weekend members are scheduled and paperwork is prepared promptly
• Serve as the main point of contact for members, addressing any difficulties during their journey on weekends and holidays

Required Qualifications

• 1-5 years in a customer service and operations role
• Bachelor's degree or higher
• Must be available to work weekends and flexible to work holidays and evening hours
• Strong process management and execution skills with the ability to handle complex workflows
• Familiarity with a medical environment is a plus