Weekend Client Support Specialist

Job Summary

To support client and tutor needs over the weekend, the part-time Weekend Client Support Specialist will provide timely assistance through phone calls, emails, and support tickets while working remotely from Latin America.

Key responsibilities

• Answer inbound calls, emails, text messages, and support tickets to assist parents, students, and tutors
• Process account requests and capture revenue opportunities by facilitating tutoring service restarts and upgrades
• Document interactions clearly and escalate complex issues to the weekday team with detailed notes

Required qualifications

• At least one year of experience in customer service, call center, or phone-based support roles
• Excellent spoken and written English with professional verbal communication skills
• Comfortable answering inbound calls and making outbound calls as needed
• Strong attention to detail and accurate documentation abilities
• Reliable with excellent attendance and able to work independently