Weekend Customer Service Representative
Job Summary
To support a growing team, the part-time Weekend Customer Service Representative will handle inbound and outbound calls for ride scheduling, issue resolution, and member support, working remotely for 20 hours each weekend.
Key responsibilities
- Assist members with scheduling, updating, or canceling transportation through inbound and outbound calls
- Resolve transportation-related issues and document interactions accurately in the CRM system
- Ensure compliance with state Medicaid, HIPAA, and transportation requirements while maintaining high-quality service standards
Required qualifications
- 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
- MUST HAVE YOUR OWN EQUIPMENT
- Strong communication skills and ability to remain calm under pressure
- Detail-oriented with the ability to navigate multiple computer systems efficiently
- Reliable attendance and punctuality
Complete Job Description
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