Weekend Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for weekend shifts.

Key Responsibilities

• Answer user questions over chat, email, and phone
• Handle user account requests and teach customers how to use the product
• Identify systemic flaws and work with the engineering team to resolve issues

Required Qualifications

• 2+ years of experience in a Customer Experience / Customer Support role
• Ability to consistently exercise empathy and exude competence
• Experience in translating complex terminology into clear user communication
• Enjoyment in automating job tasks and maintaining an organized inbox
• Comfortable communicating with startup individuals in various formats