Weekend Membership Specialist

Job Summary

A company is looking for a Membership Specialist (Weekends) to support members remotely on weekends.

Key Responsibilities

• Respond to all membership emails within a 4-hour window during business hours
• Monitor and respond to questions in Slack from members or internal teams
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members

Required Qualifications

• Customer service experience
• Proven ability to de-escalate tense or emotional situations with empathy and clarity
• Reliable, self-directed, and able to work independently on weekends
• Ability to manage time and prioritize while meeting the required 4-hour response window