Welcome Call Specialist

Job Summary

Welcoming new customers with warmth and professionalism, the part-time Welcome Call Specialist will conduct outbound calls to thank customers for their business, verify account details, and guide them through the onboarding process in a remote work environment.

Key responsibilities

• Proactively call customers to welcome them and confirm pertinent account information
• Clearly explain the customer portal, payment schedules, and the claims process
• Document call details accurately and transfer escalated calls as needed

Required qualifications

• Strong verbal communication skills with an engaging phone presence
• Exceptional attention to detail and accuracy in information handling
• Ability to explain complex information clearly and confidently
• Customer service or call center experience preferred
• Comfortable navigating systems and guiding customers through online tools