WFM Specialist

Job Summary

A company is looking for a WFM Specialist to join their Workforce Management team.

Key Responsibilities

• Develop and drive schedule efficiency by aligning team members with forecast volumes and service level commitments
• Build and adjust schedules according to stakeholder requirements while ensuring accuracy and timely execution
• Monitor real-time staffing needs and adjust schedules to meet service levels and efficiency targets

Required Qualifications

• 2+ years of experience with MS Excel or Sheets, including advanced functions
• 2+ years of experience in Workforce Management, planning/scheduling, or operational leadership
• 1+ years of experience in a customer-facing role
• Bonus: 1+ years of experience using WFM tools (e.g., NICE, InContact)
• Bonus: 1+ years of experience in real-time workforce analysis