WFT Licensed Customer Service Agent
Job Summary
Providing exceptional customer service, the full-time or part-time WFT Licensed Customer Service Agent will assist clients with insurance inquiries and claims processing while working in a hybrid environment in Rotterdam.
Key responsibilities
- Responding to customer inquiries via chat, phone, and webcare to ensure a positive experience
- Guiding clients through the claims process and ensuring efficient handling of their requests
- Identifying commercial opportunities to enhance customer satisfaction and retention
Required qualifications
- Minimum MBO-4/HAVO/HBO work and thinking level
- Availability of at least 24 hours per week, including one evening shift
- Proficient in Dutch and English, both spoken and written
- Completed WFT Basis and Schade Particulier or willingness to obtain it at the company's expense
- Ambition to develop additional skills post-WFT certification
Complete Job Description
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