Wholesale Order Manager

Job Summary

Providing strategic leadership and operational oversight, the full-time remote Manager, Wholesale Order will manage account and order management teams for complex wholesale customers, focusing on customer retention, growth, and exceptional service delivery.

Key responsibilities

• Lead and develop high-performing teams, establishing performance expectations and monitoring KPIs
• Act as a senior escalation point for complex customer issues, ensuring timely resolution and enhancing customer experience
• Oversee wholesale account management and order operations, ensuring compliance with policies and efficient processing of orders

Required qualifications

• High school diploma or GED; Bachelor's degree in a related field preferred
• Minimum of five years of leadership or supervisory experience in customer service or account management
• Experience supporting wholesale level or strategic customer accounts in the telecommunications industry
• Proficiency in Microsoft Office applications and familiarity with systems like Salesforce and Oracle M6
• Strong organizational skills with the ability to manage multiple priorities and adapt to new systems quickly