Wholesale Sales Support Specialist

Job Summary

Providing day-to-day broker support, the full-time Wholesale Sales Support Specialist will assist brokers with inquiries related to products, loan status, and operational processes while working remotely.

Key responsibilities

• Respond to broker questions regarding products, guidelines, and company resources
• Assist brokers with navigating systems and provide timely loan status updates
• Document broker interactions in the CRM and identify areas for process improvement

Required qualifications

• Mortgage industry experience preferred, with a strong emphasis on wholesale lending
• Working knowledge of mortgage products and the loan origination process
• Familiarity with loan origination systems and broker portals
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment