Windows Support Engineer

Job Summary

To support a growing client base, the full-time Windows Support Engineer will troubleshoot and manage Windows devices, Microsoft 365, and network infrastructure while providing exceptional client communication and support in a remote environment.

Key responsibilities

• Become the go-to expert for troubleshooting Windows devices, Microsoft 365, and network systems
• Own client communication, managing expectations and ensuring positive outcomes
• Contribute to a knowledge base by creating and refining documentation for team success

Required qualifications

• Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
• Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
• A passion for excellent customer service and building trust with clients
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps