Wireless Business Analyst

Job Summary

To support strategic wireless customers, the full-time Wireless Business Analyst will analyze customer-related business activities, coordinate cross-functional teams, and ensure operational performance while working remotely.

Key responsibilities

• Analyze customer-related business activities and coordinate with internal teams to support operational execution and service performance
• Collaborate with Sales and Customer Account Management to evaluate requests and provide business context for customer opportunities
• Monitor contractual commitments and support continuous improvement initiatives related to service delivery and operational efficiency

Required qualifications

• Bachelor's degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered
• Minimum of 5 years of experience in telecommunications, wireless, or customer account management roles
• Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred
• Strong analytical skills with the ability to identify risks and operational improvements
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint