Wireless Help Desk Specialist

Job Summary

A company is looking for a Wireless Help Desk Specialist (1st shift).

Key Responsibilities

• Provides first contact and ordering assistance to customers for mobile devices
• Addresses issues submitted via calls, emails, and ticket requests
• Documents steps taken for ticket resolution and guides End Users through the ordering process

Required Qualifications

• Proficient with MS Office products (Excel, Office, and Word)
• Experience with iOS and Android cellular devices and their support
• Previous help desk or customer service experience
• Ability to work in a team and multi-task effectively
• Task and schedule driven