Wisconsin Desktop Support Technician

Job Summary

Seeking an experienced Desktop Support Technician, the contract position will provide Tier 3 support primarily in a remote capacity for a large enterprise environment, troubleshooting and maintaining systems for over 10,000 users while assisting with technical project implementations.

Key Responsibilities

• Provide Tier 3 support for workstation hardware and software
• Maintain and support operating systems on user workstations
• Manage incidents and service requests in a timely manner

Required Qualifications

• 5+ years of experience in Tier 3 desktop support
• 5+ years of experience supporting workstation operating systems
• 5+ years of experience in incident and service request management
• Must currently reside in Wisconsin
• Comfortable working remotely with occasional on-site visits