Wisconsin Healthcare Call Center Specialist

Job Summary

A company is looking for a Healthcare Call Center Specialist for contract to hire opportunities in Madison, WI.

Key Responsibilities

• Answer incoming calls from consumers and providers regarding Medicaid processes and document inquiries
• Meet Quality Assurance (QA) and performance metrics while facilitating caller requests for materials
• Transfer or escalate calls to appropriate staff and provide translation services for non-English speaking callers

Required Qualifications

• High school diploma, GED, or equivalent certification is required
• Two years of work experience in a call center or healthcare industry
• Experience in data entry and handling sensitive inquiries
• Ability to use multiple computer systems for data access and input
• Bilingual in Spanish is a plus but not required