Wisconsin Help Desk Consultant

Job Summary

Seeking a customer-focused Wisconsin Help Desk Consultant, the full-time remote position will provide first-level troubleshooting and support for hardware, software, networking, and access-related services while contributing to a collaborative team environment.

Key Responsibilities

• Respond promptly and professionally to incoming customer support requests
• Troubleshoot hardware, software, networking, and access-related issues
• Document customer interactions and resolutions in the Incident Management System

Required Qualifications

• Must be a resident of Wisconsin
• Experience in providing technical support in a help desk environment
• Proficiency in troubleshooting hardware and software issues
• Familiarity with incident management systems
• Ability to collaborate effectively with technical staff and supervisors