Wisconsin Licensed Customer Care Supervisor

Job Summary

Leading Customer Care operations in a hybrid work environment, the full-time Wisconsin Licensed Customer Care Supervisor will manage staffing, workflows, and performance management while ensuring underwriting compliance and driving team success through coaching and vendor partnerships.

Key Responsibilities

• Manage personnel actions including hiring, training, and performance appraisals
• Plan and monitor service workflows to meet service-level agreements and sales goals
• Audit Customer Care interactions and provide coaching to achieve sales and quality assurance goals

Required Qualifications

• 5+ years of P&C insurance experience with an emphasis in underwriting
• 5+ years of contact center experience
• 1 year of customer service supervisory experience
• Bachelor's degree in Business, Insurance, or a related field
• Agents license required