Wisconsin Licensed Customer Care Supervisor

Job Summary

Leading Customer Care operations, the full-time Wisconsin Licensed Customer Care Supervisor will manage staffing, workflows, and performance to ensure compliance and enhance customer experience in a hybrid work environment.

Key Responsibilities

• Manage personnel actions including hiring, training, and performance appraisals
• Plan and monitor service workflows to meet service-level agreements and sales goals
• Audit Customer Care interactions and provide coaching to staff to achieve quality assurance goals

Required Qualifications

• 5+ years of P&C insurance experience, particularly in underwriting
• 5+ years of contact center experience
• 1 year of supervisory experience in customer service
• Bachelor's degree in Business, Insurance, or a related field
• Agents license required; completion of CIC and/or CPCU designation preferred