Wisconsin Licensed Customer Service Advisor

Job Summary

Working remotely as a Wisconsin Licensed Customer Service Advisor, the full-time role will manage health insurance inquiries from customers and providers via phone and email, ensuring accurate information and empathetic support while navigating multiple computer systems.

Key responsibilities

• Research and resolve questions about benefits, eligibility, and payments while documenting each interaction
• Provide accurate information and escalate inquiries when necessary, maintaining a positive attitude throughout
• Handle a steady volume of calls and emails, offering timely solutions in a structured contact center environment

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Availability to work within specified operating hours, including possible weekends