Wisconsin Licensed Healthcare Representative

Job Summary

A company is looking for a Call Center Healthcare Representative (Part-time) to support healthcare programs remotely.

Key Responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits and services
• Research and resolve inquiries efficiently while adhering to established procedures and compliance guidelines
• Document customer interactions clearly and accurately in multiple systems during live calls

Required Qualifications

• At least two (2) years of customer service experience, preferably in a call center or high-volume environment
• Healthcare experience preferred (e.g., medical office, pharmacy, insurance, Medicaid/Medicare)
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously
• Self-motivated and dependable, with the ability to work independently in a remote setting
• Minimum hard-wired high-speed internet connection required with specified download and upload speeds