Wisconsin Licensed Member Experience Supervisor

Job Summary

A company is looking for a Supervisor of Member Experience (Customer Service).

Key Responsibilities

• Establish and monitor key performance indicators for call center operations
• Coach and mentor new hires to ensure their success
• Supervise staff performance and ensure compliance with established standards

Required Qualifications

• Associate degree or four years of experience in customer service or call center
• 1+ years of experience in the health insurance industry; 2+ years preferred
• Experience in a call center or customer service environment preferred
• One year of leadership experience preferred