Wisconsin Licensed Technical Business Analyst
Job Summary
A company is looking for a Technical Business Analyst - ServiceNow.
Key Responsibilities
- Collaborate with business stakeholders to gather requirements and develop automated service requests and workflows in ServiceNow
- Lead the functional configuration of ITSM modules, ensuring compliance with governance workflows
- Provide expert-level support and maintenance for implemented modules, ensuring system performance meets service delivery standards
Required Qualifications
- 3 years of experience configuring ServiceNow ITSM modules and designing workflows using Flow Designer
- 3 years of experience translating non-technical business needs into detailed technical specifications
- 3 years of experience with ITSM and ITIL frameworks
- 3 years of experience with technical writing and documentation, including Functional Requirement Documents (FRD)
COMPLETE JOB DESCRIPTION
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