Wisconsin Licensed Workforce Manager

Job Summary

A company is looking for a Workforce Manager to oversee service capacity planning and resource optimization.

Key Responsibilities

• Analyze operational data to forecast demand and align staffing resources with service level goals
• Develop data-driven staffing models, scheduling scenarios, and contingency plans for member interactions
• Lead operational analytics initiatives and support improvements in customer experience and service delivery performance

Required Qualifications

• 3-5 years of experience in capacity planning, workforce planning, or service operations analytics
• 3-5 years of experience analyzing operational data and making staffing recommendations
• 3-5 years of experience in forecasting or capacity planning in a customer service or contact center environment
• 3-5 years of experience developing staffing plans or scheduling scenarios aligned with operational goals
• Current resident of Wisconsin with no relocation allowed