Wisconsin Licensed Workforce Manager

Job Summary

A company is looking for a Sr Internal Business Systems Analyst/Workforce Manager.

Key Responsibilities

• Analyze operational data to forecast demand and align staffing resources to meet service level goals
• Develop data-driven staffing models, scheduling scenarios, and contingency plans for member interactions
• Lead operational analytics initiatives and support customer experience improvements and resource optimization strategies

Required Qualifications

• 3-5 years of experience in capacity planning, workforce planning, or service operations analytics
• 3-5 years of experience analyzing operational data and making actionable staffing recommendations
• 3-5 years of experience supporting forecasting or capacity planning in a customer service or contact center environment
• Experience developing staffing plans or scheduling scenarios aligned with service or production goals
• Current Wisconsin resident; no relocation allowed