Women's Health Customer Service Representative

Job Summary

A company is looking for a Women's Health & Genetics Customer Service Support Representative (Remote).

Key Responsibilities

• Handle a high volume of calls (75 per day) and communicate complex information clearly
• Process credit card payments and maintain billing records while adhering to compliance protocols
• Ensure patient confidentiality and maintain compliance with HIPAA regulations

Required Qualifications

• Associates degree with 1+ year of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Prior customer service experience
• Bilingual in English and Spanish is preferred
• Experience in healthcare customer service and high call volume environments
• Familiarity with medical billing practices and laboratory information systems is a plus