Women's Health Customer Service Representative

Job Summary

A company is looking for a Women's Health & Genetics Customer Service Support Representative - Remote.

Key Responsibilities

• Handle a high volume of calls, averaging 75 per day
• Research and communicate complex information clearly and concisely
• Process payments and maintain accurate billing records while adhering to HIPAA and PCI compliance

Required Qualifications

• High School diploma or GED equivalent
• 3 years or more of customer service experience

Preferred Qualifications

• Associate's degree
• 3 months or more of XIFIN experience
• Bilingual in English and Spanish
• 1 year or more of specialty testing or genetics healthcare customer service experience
• 1 year or more of Medicare/Medicaid or collections billing experience