WordPress Client Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - WordPress.

Key Responsibilities

• Respond to inbound client requests promptly and set clear expectations
• Identify client needs and translate them into clear direction for the internal team
• Coordinate work across various tools and communicate project status to clients and the team

Required Qualifications

• Solid working knowledge of WordPress, including common plugin and theme issues
• Familiarity with web hosting concepts, DNS basics, and SSL
• Experience with common page builders (e.g., Gutenberg, Elementor, Divi)
• Exposure to eCommerce, membership, or LMS plugins is a plus
• Ability to manage multiple tasks and prioritize effectively