WordPress Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - WordPress.

Key Responsibilities

• Respond to inbound client requests promptly and set clear expectations
• Identify client needs and translate them into clear direction for the internal team
• Coordinate work across ticketing systems and communicate project status to clients and the team

Required Qualifications, Training, and Education

• Solid working knowledge of WordPress and common issues related to plugins and themes
• Familiarity with web hosting concepts, DNS basics, and SSL
• Experience with common page builders (Gutenberg, Elementor, Divi, or similar)
• Exposure to eCommerce, membership, or LMS plugins is a plus
• Ability to manage multiple tasks and prioritize effectively