WordPress Support Specialist
Job Summary
Supporting customers with their WordPress-related issues, the full-time remote WordPress Support Specialist will diagnose problems, provide solutions, and engage with users across various platforms while ensuring excellent service and documentation.
Key responsibilities
- Responding to customer inquiries and troubleshooting website, plugin, or hosting issues
- Engaging in WordPress.org forums to assist users and provide helpful information
- Documenting and summarizing troubleshooting steps and bug reports for internal teams
Required qualifications
- At least 2+ years of experience with WordPress
- Proficiency in PHP, CSS, MySQL, and HTML
- Strong understanding of WordPress hooks and filters
- Ability to diagnose and resolve WordPress issues effectively
- Fluency in English for effective communication
Complete Job Description
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