Work at Home Cable Industry Technical Support Representative

Job Summary

A global leader in Business Process Outsourcing has a current position open for a Work at Home Cable Industry Technical Support Representative.

Individual must be able to fulfill the following responsibilities:

• Answering inbound calls regarding technical issues and general billing inquires
• Accessing customer records and verify customer account information
• Scheduling a technician visit when an issue cannot be resolved via traditional troubleshooting methods

Must meet the following requirements for consideration:

• Must be able to attend job-related training: new hire and refresher training, new product or service updates, and product cross-training
• Must have a High School diploma or equivalent
• Must have basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
• Must have direct client contact technical support experience
• Must have excellent verbal and written communication skills
• Must have strong problem-diagnosis and problem solving skills