Job is Expired
Location: Arizona, Arkansas, California, Colorado, Florida, Georgia, Indiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 16, 2015
Job Summary
A leading one-stop shop is searching for a person to fill their position for a Work-at-Home Hosted Exchange Technical Support.
Core Responsibilities Include:
- Resolving technical issues via incoming phone calls from (mostly) non-technical end users
- Responding to incoming e-mail support requests
- Utilizing Live Chat with powerful desktop sharing tools
Required Skills:
- Significant experience troubleshooting complex mail-flow issues over the phone with users of Microsoft Exchange and Outlook, on both the email client and the server
- One year of experience in a high-volume call center environment in a technical support role
- Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms
- Excellent analytical and problem solving skills when facing complex challenges
- Strong sense of commitment to resolving client issues on the first call
- Must be a self-starter with proven ability to work proactively and independently
