Work At Home Part Time Customer Product Support Advisor

Job Summary

Career Description/Summary: We are currently looking for bold and tenacious Product Support Advisors to provide a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We're not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world's best brands!
A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
Navigate and manage multiple programs and applications running simultaneously

What we are looking for:
1 - 2 years of customer service experience
High School Diploma or GED
Keyboarding skills at a minimum of 25 wpm
Strong problem solving, analytical and data entry skills
Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
Strong desire to excel in a fast-paced work environment
Some projects consist of sharing product knowledge and completing conversions
What you need to have:
Equipment specifics will be dependent upon program assignment.
Internet Service - minimum of 10.0 mbps download and 1.5 mbps upload (no wireless or satellite connections)
Basic Landline Telephone Phone Service (required during Training and for Production calls)
Any and all call features MUST be removed. This may require contacting your Provider.
Corded Telephone headset. Plugs directly into your telephone base.
Amplifier
Mute button
Noise canceling microphone
Monitor minimum size: 21.5
USB Mouse & Keyboard (MAC compatible)
Adapter (connects monitor to MAC)
Earbuds with microphone
A distraction free work space within your home designed to maximize your productivity

What we offer:
Concentrix provides our Associates with:
Career Pathing and Advancement Opportunities
Competitive salary - $10.25 per hour
Monthly performance incentives
Health insurance (Eligibility requirements must be met)

Contact Email: workathome@concentrix.com
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