Job Summary
Security software company is filling a position for a Work at Home West Coast Region Associate Technical Support Engineer.
Core Responsibilities Include:
- Tracking and monitoring assigned support cases to ensure timely resolution and follow-up
- Fielding queries via phone, email and web portal of the CRM solution
- Representing the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
Skills and Requirements Include:
- 1+ year's relevant experience supporting a distributed software technology in a Windows, Mac, and Linux environment, ideally an agent based product
- Demonstrated prior success exceeding customer expectations in a technical support capacity
- Excellent Customer Service skills
