Job Summary
We have over 1,000 offices across the world and we represent the Manhattan office. Our mission statement is to significantly improve the quality of life of the elderly in Manhattan so that they can stay at home for longer periods of time.
Specifically, through our over 350 Caregivers (home health aides, certified nursing assistants, etc), we provide Manhattan senior citizens the opportunity to live at home comfortably and independent by providing them with one-on-one companionship, assistance in the bathroom/ personal care, meal preparation, shopping, errands, medication reminders and light housekeeping.
We are growing and are looking to make a long term commitment in a solid person who will serve to help us with our mission statement
JOB DESCRIPTION - MONDAYS THRU FRIDAYS
(to be done from home)
(1) Mondays thru Thursdays: 7am to 9am and 5pm to 9pm:
(i) be on call in case incoming calls come in and answer them, then deal with or call the relevant party in our organization to deal with
(ii) Read emails that come in and act on them if important
(2) Fridays
(a) noontime to 6pm you need to actively work with our office in reviewing schedules and issues for the weekend so you are best prepared
(b) 6pm onward
(i) be on call in case incoming calls come in and answer them, then deal with or call the relevant party in our organization to deal with
(ii) Read emails that come in and act on them if important
JOB DESCRIPTION - WEEKENDS (SATURDAYS AND SUNDAYS)
Weekend Duties are to be done at your home with a hi speed wifi connection and computer (these duties are not to be considered on call but rather active work)
a. Intakes, new case staffing and re-staffing cases due to caregiver call-outs using our caregiver database, clients' staffing instructions and clients' Plan of Care.
b. Retrieving messages from our Plan of Care Hotline before noon on Saturdays and Sundays and determining which patient care issues must be reported to the office in the POC Review Hotline report. Urgent issues must be communicated by phone to the on-call nurse or on-call supervisor. Average time spent reviewing the POC hotline and preparing the report is 2 hours.
c. Outgoing quality assurance calls (approx 10 daily minimum).
d. Attending to caregiver lateness alerts. You will receive a timecard violation text every time a caregiver is late for her/his shift. You must promptly call the violators to ensure that they are at work and demand that they clock-in. You must call your supervisor if a caregiver will not make it to their shift. We receive around 10-15 alerts a day.
e. On-call duty. Answering the phone before the third ring, returning calls promptly and notifying all critical issues promptly to the on-call nurse or on-call supervisor.
Our answering system gives the caller an option to talk to a member of our staff of to leave a message if the call does not require immediate attention. If the phone is ringing calls must be answered by a live person.
Messages from the answering service must be heard periodically to verify that no urgent calls (i.e. a caregiver calling out) have not been left on the voicemail.
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