Job Summary
JOB DESCRIPTION:
We are looking for detail oriented customer chat support professionals interested in becoming part of the ever-expanding community.
As part of the customer service team, you will be expected to answer incoming requests from existing and potentially new clients using our chat and email application.
This ranges from answering clients with ongoing projects and referring them to their project manager, answering questions about the products and services we provide, how it works, pricing and more, and provide help and assistance to clients in general.
There will to some extent be defined answers to the incoming requests, but you will mostly have to use your own judgement to figure out what to reply and which actions are necessary.
REQUIREMENTS
High personal standards for quality and dependability.
Excellent communication skills - You will need to be fluent & perfect in written English
It will be helpful if you are confident, good with people and IT, and if you know Excel.
Past customer service experience is a plus!
Availability of at least 50% of a Full time position, Full time preferred.
Working hours currently: Monday to Friday 1am to 7am UTC time zone, Saturday 1am to 1pm (UTC), and Saturday 9pm to Sunday 3pm (UTC), however these times are split up in 2 shifts, and we can accommodate your schedule a bit. We expect that customer chat support hours will increase going forward, and will be flexible with respect to how shifts are structured.
POSITION NOTE: Click the Apply button below to apply directly on the company's website
