Job Summary

A company focused on helping companies build better software is in need of a Remote Enterprise Support Engineer.

Core Responsibilities of this position include:

• Working with our customers to solve often highly complex support tickets
• Working on investigating load or networking issues, debugging application errors, discussing feature requests, and many other issues
• Working with our engineering team to prioritize issues and development

Must meet the following requirements for consideration:

• Significant experience working with and troubleshooting Linux servers
• Enthusiasm for working directly with customers
• Ability to communicate technical information clearly
• Stellar English and grammar skills
• Ability to look through and understand code (Ruby / Bash)