Job Summary
Leading online provider of continuing education and career opportunities for allied health professionals has an open position for a Work from Home IT Helpdesk Support Specialist.
Core Responsibilities Include:
- Acting as primary point of contact for all company-wide IT Support issues
- Handling onboarding, employee equipment purchasing, equipment repair, and asset tagging/tracking
- Creating self-help support documents for our Intranet
Position Requirements Include:
- Self-management and time management are critical in this role
- A communication pro must be able to explain technical issues to non-technical employees, pleasantly (we are always on Skype with stakeholders) and deal with multiple stakeholders with competing priorities
- Extensive experience with Mac and Windows -- must be able to help users resolve issues effectively
- Structured, disciplined approach to self-management
- Highly-attentive to details, able to cross all the t's and dot all the i's -- and track all the is and ts through their support lifecycle
- Eager to research and learn in a self-directed way
