Job Summary

Are you looking for a rewarding career that puts you at the forefront of the technology or customer experience (CX) industry? Join the biggest customer experience company with 18 offices worldwide. Become part of an innovative organization that’s combining cutting edge technology with industry-leading research capabilities to create something new. Enjoy the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.

The company believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.

THE POSITION:

The at home interviewer conducts consumer research studies by phone. We represent major corporations in industries like automotive, financial, and telecommunications.

We are an outbound call center with At-Home interviewers conducting survey questions which are to be read exactly as they are seen. Customer responses are generally inputted into the computer using numeric keys or the mouse. For Quality and Training purposes all calls are recorded.

By using the employee’s reliable phone with clear reception, the company dialer system contacts the customers automatically. There is never any long distance or local charges as a result of doing this position. In order to assure Quality and Consistency of every survey, Interviewers must follow directions, procedures, and instructions exactly while also using time effectively. They must have minimal time off from their schedule.

QUALIFICATION REQUIREMENTS:

•       Good basic reading skills
•       Clear English ensure customer understanding
•       Explicitly follow verbal and written instructions
•       Friendly and professional in all situations
•       High tolerance for repetitive tasks
•       Self-motivation to achieve production and quality goals
•       Excellent Attendance Equipment

WORK STATION REQUIREMENTS:

•       Broadband connection to the internet – Reliable and high speed
•       PC with Microsoft 2000 & Internet Explorer Version 5.0 or better
•       Telephone with clear and reliable reception
•       Active e-mail account
•       Secure and private workspace
•       Workspace quiet and free of background noise
•       Workspace safe and free of hazards

OTHER THINGS TO CONSIDER:

•       Must maintain client confidentiality at all times
•       Must follow company policies and procedures at all times
•       No caring for anyone while at work including children, parents, etc.
•       Employees must pass the paid training to be considered an At Home Interviewer.

TRAINING INCLUDES:

Interviewing techniques and procedures, customer sensitivity awareness, and company policies.
You can choose to attend either 1 eight hour training class or 2 four hour training classes.
Training is conducted over the phone and at your home computer.

WAGE:

We start at your state/county minimum wage/hr.
Wage increase opportunities: 30 day perfect attendance = $.50 increase.
Other raises are given at the time of reviews. (2 months, 6 months, 1 year...etc)

SCHEDULE:

Schedules submitted weekly. You create your own schedule. We require a minimum of 20 hours per week, maximum 28 hours per week and 6 hours every weekend. You can split the weekend shift by working 4 hours on Friday with 3 hours on Saturday or just work the full 6 weekend hours on Saturday.

MONDAY THROUGH FRIDAY:

•       The minimum weekday shift is 4 hours.
•       The maximum weekday shift is 6 hours.

The earliest start time is 2pm PT/3pm MT/4pm CT/5pm ET
The latest start time is 3pm PT/4pm MT/5pm CT/6pm ET
The latest shift lasts until 8pm PT/9pm MT/10pm CT/11pm ET

SATURDAY:

•       (At least 3 hours are required each week)

The earliest start time is 8am PT/9am MT/10am CT/11am ET
The latest start time is 10am PT/11am MT/12pm CT/1pm ET

SUNDAY:

(We only have a few projects that operate on Sunday.)

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