Work from Home Travel Customer Care Agent

Job Summary

A well-known telecommunications service provider located in the U.S. market has an open position for a Work from Home Travel Customer Care Agent.

Candidates will be responsible for the following:

• Being a fast thinker with excellent communication skills who can clearly answer member questions and anticipate future needs
• Taking inbound calls and emails with inquiries from members and sales reps (during the same shift)
• Handling member account problems, new promotions, services, features and membership cancellation requests

Required Skills:

• Contractors must be willing to make strong retention attempts on calls from members who want to cancel membership
• Contractors must have excellent verbal and written communication skills to handle inbound calls and emails support as needed
• Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service
• Contractors must be able to provide at least 20 hours per week on this program during the client s operating hours
• Contractors must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile