Workday Specialist
Job Summary
Serving as the primary point of contact for Workday system support, the full-time remote Workday Specialist will manage the ticketing system, triage Level 1 issues across multiple Workday modules, and ensure timely, accurate support for team members.
Key responsibilities
- Manage the Workday ticketing system from submission through resolution, serving as the primary intake point for support requests
- Triage and resolve Level 1 issues across various Workday modules, including HCM, Benefits, and Payroll
- Communicate effectively with requestors, providing updates and maintaining accurate ticket documentation for reporting and process improvement
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 1 to 2 years of hands-on Workday/HRIS experience
- Experience supporting multiple Workday modules is highly preferred
- Familiarity with ticketing systems, such as Remedy
- Experience in a healthcare, nonprofit, or multi-entity organization is preferred
Complete Job Description
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