Workers' Comp CSR Supervisor

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities

• Manage the medical file review process, ensuring timely case processing and proper documentation
• Train and coach Customer Service Representatives, conducting audits and performance reviews
• Provide updates and exceptional service to clients regarding case progress and documentation

Required Qualifications

• Preferred Associate's or Bachelor's Degree
• Critical experience in supervising or managing teams
• Business experience in a healthcare and/or insurance setting preferred
• Computer literacy and typing skills are essential