Workers' Compensation Product SME

Job Summary

Bringing expertise in Workers' Compensation claims to product development, the full-time remote Product Subject Matter Expert will collaborate with cross-functional teams to enhance claims processes, improve workflows, and drive product innovations that support better decision-making in claims handling.

Key responsibilities

• Map the Workers' Compensation claims lifecycle to identify delays and improvement opportunities
• Translate claims expertise into product requirements and workflows to enhance decision frameworks
• Collaborate with various teams to align on quality definitions and drive measurable product improvements

Required qualifications

• Deep hands-on experience in Workers' Compensation claims, ideally as an adjuster, examiner, or claims leader
• Strong knowledge of the full claims lifecycle, including FNOL, investigation, and indemnity management
• Familiarity with jurisdictional complexities and the ability to balance compliance with business performance
• Proven ability to evaluate complex workflows and identify meaningful improvements
• Curiosity about automation and AI's role in enhancing claims workflows while recognizing the importance of human expertise