Workers' Compensation Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative specializing in Workers' Compensation.

Key Responsibilities

• Manage high volumes of calls, emails, and chats related to workers' compensation policies, including billing inquiries and policy updates
• Process and manage workers' compensation policies, ensuring accuracy and compliance with regulatory standards
• Assist with claims-related inquiries and maintain thorough documentation of all servicing activities

Required Qualifications

• 3-5 years of experience in the workers' compensation insurance industry
• Prior experience in a call center or high-volume customer service environment is preferred
• Proficiency in Microsoft Office Suite and experience with management systems
• Bilingual (English/Spanish) is preferred
• Ability to manage multiple priorities in a fast-paced environment