Workflow Support Engineer

Job Summary

Seeking a customer-focused Workflow Support Engineer, this full-time remote position will manage first-line technical support for the Nutrient Workflow platform, handling customer tickets, debugging live production instances, and collaborating with engineering teams to resolve issues efficiently.

Key responsibilities

• Own first-line technical support by taking customer and partner tickets to allow engineers to focus on product development
• Debug live production instances, tracing issues from symptom to root cause across the application, infrastructure, and cloud layers
• Build AI-powered automations and internal tooling to enhance the efficiency of ticket triage and resolution

Required qualifications

• Experience in a customer-facing technical role, such as support engineering or solutions engineering, with end-to-end problem ownership
• Proficiency in debugging live production systems and a working knowledge of cloud infrastructure, primarily AWS
• Experience utilizing AI tools for automation in technical processes
• Clear and empathetic communication skills for both written responses and live customer interactions
• Familiarity with Kubernetes, workflow automation, or BPM platforms is a plus