Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst.

Key Responsibilities

• Monitor daily attendance, schedule adherence, and shift coverage across the workforce
• Review and process employee leave and schedule change requests
• Identify staffing shortages and collaborate with leadership on proactive staffing planning

Required Qualifications

• Bachelor's degree preferred, or 2+ years of experience in a call center environment with workforce management experience
• 1-2 years of experience in scheduling, workforce management, or administrative coordination
• Proficient in Excel and scheduling platforms
• Strong organizational skills and ability to handle confidential information