Workforce Analyst

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, May 03, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Planning Analyst for Customer Support.

Key Responsibilities:

Oversee workforce management for Customer Support, Sales, Sales Ops, and Finance departments
Create and analyze reports to improve departmental efficiency
Collaborate with outsourced partner teams on capacity planning and scheduling

Qualifications:

BA/BS degree preferred with a strong academic record
4 - 7 years contact center workforce management experience
2+ years of business intelligence, data mining, or analyst responsibilities
Experience with Salesforce, Excel, and data analytics tools
Deep interest and aptitude in data, metrics, analysis, and trends

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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