Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to provide forecasting and staffing optimization analysis support.

Key Responsibilities

• Prepare accurate staffing forecasts to improve customer experience and operational efficiency
• Analyze data to validate forecasting influences and recommend adjustments for accuracy
• Collaborate with management to adapt staffing plans based on changing business needs

Required Qualifications

• 3+ years of forecasting and operational planning experience in a call center environment
• 2+ years of experience in advanced trend analysis and data interpretation
• Experience with contractor-based workforce dynamics
• Proficiency in data modeling and relational database structures for forecasting
• Strong skills in Excel and Google Sheets for data analysis