Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to work remotely and support the Military OneSource mission.

Key Responsibilities

• Manage and monitor call and chat queues for operational efficiency and capacity optimization
• Analyze and interpret data related to call center operations to support decision-making
• Provide insights and recommendations for workforce management strategies and develop reports for stakeholders

Required Qualifications

• Bachelor's degree in a related field from an accredited institution
• Minimum of three years of experience in high-volume call center staffing operations
• At least two years of supervisory experience leading teams
• Strong knowledge of call center operations and workforce management practices
• Proficiency in Microsoft Office applications and electronic documentation systems