Workforce Analyst

Job is Expired

Location: Nationwide

Compensation: Salary

Reviewed: Wed, Sep 13, 2023

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Analyst.

Key Responsibilities:

Monitor contact volume, agent statuses, attendance, and reporting for multiple queues in multiple departments
Review and verify intra-day performance reports and project adjustments for unanticipated volume shifts
Create and maintain regular operational, financial, and statistical reports for the management team

Required Qualifications:

Minimum of 3 years relevant experience in a call center or similar role
Bachelor's Degree or equivalent
Strong analytics skills
Intermediate to advanced Excel skills
Experience in the healthcare industry is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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