Workforce Control Clerk

Job Summary

A company is looking for a Workforce Control I clerk.

Key Responsibilities:

• Work on routine assignments related to monitoring call volume and staffing data
• Research inquiries using various tools and databases
• Ensure workers are performing in accordance with quality and performance standards

Required Qualifications:

• Experience in FSA Department of Education preferred
• Prior Workforce Management experience preferred
• Excel Knowledge preferred
• Must reside in the U.S. and be a U.S. citizen
• High School diploma or equivalent with 0-1 years of experience